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SaturnServices.com
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Description:
As one of the oldest web-hosting companies, Since 1996, Saturn Services has the technical and customer care experience to provide you with the best hosting available. Saturn Services packages start at just $6.50/month. They include connectivity to multiple backbones, to ensure your site is always available, free domain name registration, new CPANEL3 web control panel, 24 hour response time guarantee on support requests and much more!
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All Customer Reviews
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Average Reviewer Rating:
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Number of Reviews:
1
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Lowest Rating:
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Highest Rating:
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Distribution of Ratings
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( Displaying Reviews:
1 - 1 )
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Info on Saturn Services
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Reviewer: Sam Green
Detroit, Michigan
July 13, 2004
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a wealthy Detroit, Michigan suburb. Pelerin used to operate Saturn Services from 367 Rivard Street in Grosse Pointe, but now does so from 1046 Harvard Street in Grosse Pointe, MI. The current phone number is 313-886-5220 and fax is 313-886-5227. Ryan does get help from Zach, who I believe may also live in Grosse Pointe, and from a help desk staffed by Russians.
As of 2004, Saturn Services is basically a 2 man show which outsources the customer service and tech support. Saturn Services does not post any mailing address on their website. They post fake addresses for their domain registry - Mack Ave (a massage parlor) and Beaubien (Greektown casino). Do you really want to do business with a company that will not even provide a mailing address - not even a PO Box? I've only spoken with Ryan on the phone once, but that was back in 1997. As far as I can tell, he no longer communicates with customers via phone (probably due to their anger), but I have received some emails from him.
Saturn Services (Savant Networks, Flysaturn) is basically a middle man hosting company. At one time they relied on servers provided by axxs.net, host4u.net and fastdns.net. I got better technical support when I contacted axxs.net technical support directly, but they no longer correspond directly to end users.
Saturn Services' claim of 99.9% uptime is a lie. Downtime is frequent. However, that is not the worst part. On two different occasions when their servers went down, they lost all of my server files and web pages, email accounts, address settings, etc. Neither time did they apologize or compensate me for this loss. Their attitude, after the site came back up, is "well, your site is up now - why are you upset?"
The toll free customer service number is just an answering service. They provide no technical support, only taking messages. I gave their customer service, technical support, and value ratings a 2. I figure that somewhere in the world there is probably a worse provider. My opinion is that Ryan is in over his head and is not capable of effectively managing such a company.
I still I have my website hosted with this company, but I will be changing providers this week. I am willing to talk with anyone about this in person. Just call me at 270-759-4635.
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Financial Manager, Office of the General Counsel |
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4
out of
6
people found this review helpful
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