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Verio.com
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Description:
Verio.com offers state-of-the-art servers, tier-1 network, and a vast team of Internet support staff. They have a variety of plans to choose from including domain pointer accounts, UNIX hosting, Windows hosting, e-Commerce, dedicated servers as well as co-location services. Hosting packages start as low as $24.00 per month. They also offer web designing services as well as domain registration services.
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All Customer Reviews
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Average Reviewer Rating:
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Number of Reviews:
2
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Lowest Rating:
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Highest Rating:
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Distribution of Ratings
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( Displaying Reviews:
1 - 2 )
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Horrible Support
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Reviewer: Anonymous
July 21, 2005
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Ultimately it is was the terrible support that drove us away from Verio. The response times from thier support team would take several days, they took no proactive steps to notifying us of any problems, and they would upgrade the kernel, scripting languages, or dameons with absolutely no notification. These "upgrades" would sometimes result in broken/stopped services or code and we would have to twist arms just to have them roll back changes.
Verio's lack of service began to cost us thousands of dollars. We moved our 2-3 dozen sites and applications to another hosting company and have been much happier since.
The Verio support teams seem to be more concerned with strictly following policies that are NOT customer-centric than they are with providing a stable hosting environment.
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1
out of
1
people found this review helpful
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Problems with Verio
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Reviewer: Mark
DFW, Texas
May 19, 2004
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I had problems with VERIO. Our company has leased a dedicated server from VERIO for about 4 years. VERIO pricing is much higher than most, but we figured it was worth the extra cash to get the peace of mind of leasing a dedicated server from such a large and prestigious company.
Part of our configuration purchased from VERIO in the lease was a backup hard drive and a script that was to backup our server daily to the second hard drive. Unfortunately it was not until the first hard drive crash (yes, I said first) that we had come to learn that this backup solution was no backup at all, and because of the size of the data on the main drive, had quit backing up several months earlier.
VERIO's solution to our hard drive failure and loss of backup was to install a new drive and send an email saying thank you for using VERIO. Some help from a company that I had paid some $14K + too. Our company was out of business for several days while we rebuilt our web server from our own back ups and other local file sources. The hard drive crash cost our company about $6,000.00 Did not get anything from VERIO, not even a sorry.
We stuck it out with VERIO. I know they do not make the hard drives, and despite their lack of help in an emergency, they had provided constant service. About 8 months later the main drive failed again. VERIO took about 9 hours to install a new drive, and then sent me an email with thanks for using VERIO. It took our company about 3 days to reconfigure the OS and support programs and reload our backups (think we would trust them again?).
Total cost of that drive crash was about $5,000.00 in loss of business and overtime.
I do not know why the hard drives crashed, and honestly, I do not care. Our first priority was to MOVE AWAY FROM VERIO. We completed the move in about 5 days it was a bit painful, but only cost about $3,000.00 + the cost of the new hosting from another company. It was only after canceling that I was told the VERIO service agreement requires 60 days notice, and I will be paying for two months of service I am not going to use. I tried to explain that we had to leave because the service VERIO was providing was about to put my company out of business they could care less. They never responded to my email, only the last letter stating my bill would arrive shortly for the remaining 60 days.
It was a very disappointing experience overall. A company that is supposed to be in the business of helping and servicing other companies and I was probably treated worse than their $19.95 a month dial-up customers. I do not recommend this company
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14
out of
17
people found this review helpful
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