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WebServePro.com
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Tell a friend about this item!
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Description:
WebServePro Provides high quality, absolutely reliable shared and dedicated Linux and NT hosting services for sites of all types. Pricing starting at $99 per year for shared hosting, $90-$135 per month for co-located and dedicated servers.
***Customer Satisfaction is our Number One Priority***
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All Customer Reviews
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Average Reviewer Rating:
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Number of Reviews:
2
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Lowest Rating:
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Highest Rating:
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Distribution of Ratings
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( Displaying Reviews:
1 - 2 )
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Unsecure, no backup, terrible customer service.
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Reviewer: Morgan Phillips
England
October 18, 2004
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As a recently departed, but long standing customer, I would strongly warn anyone away from hosting with Webservepro. The issues have been numerous and repeatedly badly handled.
My site was hacked repeatedly due to WSP failing to use up to date software. This was consistently failed to be addressed until after the fact. The supposed 24/7 tech support involved someone reluctantly getting out of bed to deal with their server having being breached by invaders.
Recently the hard drive failed on one of the WSP machines. The supposedly daily backup files were 6 days old, and corrupted. In the words of the WSP tech support, my files were 'like swiss cheese'. This led to the complete loss of my CGI back end and SQL database. It took over 24 hours to restore email access, and my data is irreversably gone.
When I confronted Erika, the owner, about this repeated incompetence, and asked how the situation was to be remedied to the point where my trust in WSP could be restored, she started name-calling, and slammed the phone down, twice.
I asked another member of staff for cancellation of account and a refund, and was refused this as Erika had not authorised it.
WSP have shown absolute incomptence, followed by the poorest customer service I have ever encountered. There are some very good, talented people working at WSP, most notably Dawn and Jeff. Unfortunately, they are hamstrung by the failure of Erika to manage this talented team.
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2
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2
people found this review helpful
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Excellent Service... highly recommended
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Reviewer: Patrick Kennedy (pk@infinitystudios.com)
Massachusetts
March 11, 2002
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I've been using WebServePro for about 3 years now and I've been extremely satisfied. Their service is excellent, and on the very rare occasion that I have called their customer service department my needs were taken care of in a fast, friendly manner by an actual human!
I think that they offer great value for the price (which is very reasonable) and I wouldn't even consider doing web hosting with anyone but WSP.
I can't recommend them highly enough!
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2
out of
2
people found this review helpful
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Reviews powered by Magpie v1.06t for www.webhostsonline.com
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